Is customer service dead? Not in Old Town, Florida! Population of about 6,000. Located about two hours south of the Georgia/Florida state line. As you approach the only intersection in this small town, turn right and proceed 11 miles for the best hamburger in town. Turn left and approximately two football fields down the road […]
As both fists of my father’s hands hit the dining table, drinks from the three couples’ gilded glasses spilt onto the fine linen tablecloth below. “You did what?” While his crescendo may not have matched that of Julie Andrews in The Sound of Music, it nonetheless made a riveting impression on those in attendance. Good […]
If you are a Community Association Manager (CAM) or someone charged with the responsibility of managing landscapes, you have a rough and rugged road upon which to travel. And tradition informs us that many have lost their way; few have become independently wealthy and most dread the subject of landscape maintenance. This is especially true […]
When the phone rings after midnight, it is typically bad news. This phone call was no exception. I was driving with a million other people along an interstate trying to beat hurricane Florence to the punch and return home prior to her landfall. Had I heard that Maggie died? My senses were immediately […]
My bride and I are ethicists. Our upbringing in formative years and our professions hold us tightly to the matter of ethics. It’s an extremely boring subject, especially if one sits in an auditorium for a one-hour presentation and resultant CEUs.
I am the luckiest man in the marketplace. The older I get, the more I am perceived as being better at my niche in the marketplace, better than somebody younger than I. I have noted much discussion and many articles regarding age discrimination in the workplace. While paraphrasing, it seems the mantra of the older applicant or job […]